Silverbrook Technologies Ltd
How Silverbrook handles personal data collected through silverbrooks.digital — what we collect, why, how long we keep it, and how you exercise your rights.
Data controller: Silverbrook Technologies Ltd, The Turbine Business Centre, Turbine Road, Birkenhead, Merseyside, CH41 9BA, England.
Introduction
This policy explains how Silverbrook Technologies Ltd ("Silverbrook", "we", "us") handles personal data collected through silverbrooks.digital. It covers what we collect, why we collect it, how long we keep it, and how you can exercise your rights.
The data controller is Silverbrook Technologies Ltd, The Turbine Business Centre, Turbine Road, Birkenhead, Merseyside, CH41 9BA, England. Where this policy refers to "personal data" we mean information that identifies you or can reasonably be linked to you — an email address and message content count, an anonymous page visit count does not.
What happens, why
Data we collect
HeldWe collect the information you provide when you contact us: your name, email address, phone number if you supply one, the organisation you work for, and the content of your message. If a colleague sends the enquiry on your behalf, we receive their details as well as yours.
We only ask for what we need to reply. You are not required to share a phone number, and if you omit it we will simply correspond by email.
Technical data
RoutineStandard technical data is generated by your browser as you use the site, gathered through server logs and cookies. This is what keeps the site working, tells us which pages are read, and helps us spot abuse.
We do not collect special category data through this website — nothing about health, beliefs, or biometrics arises from a page visit. If you choose to volunteer such detail in a message, we will handle it according to the same rules below.
How we use it
SettledEnquiry data is used to respond to your message, assess whether we can help, and correspond with you about the work. Technical data keeps the site running and protects it against abuse.
We do not use your data for automated decision-making or profiling — no algorithmic verdict on your enquiry, no behavioural scoring, no third-party ad targeting on the back of a page visit.
Legal basis
By clauseEnquiries
Legitimate interest in responding to a business request. You approached us, and a reply is what you expect.
Cookies
Consent, given through the banner when the site first loads and revocable at any time.
Records we must keep
Legal obligation, where UK tax or company law requires us to retain a record of a transaction or correspondence.
Sharing your data
Not soldWhen we share enquiry data, it goes only to service providers who help us operate the website and email, and only to the extent they need it to do that job for us. Cloud hosting, email delivery, and the security review of access to those systems are the categories this covers.
Servers that serve silverbrooks.digital and store the enquiry log.
The mail provider that carries your message to our inbox.
Where a lawful request for records comes from a regulator or authority, but only to the extent that request requires.
Every provider is bound by contract to protect the data and use it only for the services they provide to us. We do not allow them to use your data for their own marketing.
Duration and control
Retention
TimedEnquiry data is kept for as long as needed to handle the matter and for a reasonable period afterwards for our records. Technical logs are kept for a shorter period, typically no more than twelve months, because they are operational rather than commercial.
Where a legal obligation requires longer retention, we keep the record for that period and then delete it on the same schedule.
Your rights
OpenUnder UK data protection law you have the right to access the data we hold about you, request correction, request deletion, object to processing, and request that processing be restricted.
To exercise any of these rights, email [email protected]. We respond within one month, and there is no charge for a reasonable request.
You also have the right to complain to the Information Commissioner's Office. We would rather hear from you first, but the route is always open.
Security
ReviewedWe take reasonable technical and organisational measures to protect your data: access controls, encrypted transmission between your browser and the site, and regular review of who has access to what.
No system is immune to risk. We work to keep exposure low, and if an issue arises that affects you, we will tell you promptly and tell you what we have done about it.
Remaining clauses
CompleteThis site uses cookies. Details of what they are and how to control them are set out in our Cookie Policy.
The terms that govern use of this website and any engagement we agree with your organisation sit on their own page.
We may update this policy from time to time to reflect changes in how we operate or in the law. The current version is always available on this page, and material changes will be reflected here.
For any question about this policy or your personal data, contact the studio:
The short version
No resale, no profiling, no ad targeting from a page visit. Enquiry data is kept for a reason, and the reason is written above. If any part of this policy is unclear, ask us — the address and phone are on this page and the reply comes from a person.
Data controller
Silverbrook Technologies Ltd
The Turbine Business Centre, Turbine Road, Birkenhead, Merseyside, CH41 9BA, England
Contact
Related pages
Practice
This policy was last reviewed in 2026.
Silverbrook Technologies Ltd, Birkenhead
