Contact · Silverbrook Technologies Ltd
Monday to Friday, 9:00 AM – 6:00 PM
The first conversation matters more than the form. If you have a specific system in mind, a timeline, or a technical problem that is not resolving, tell us about it. If you are not sure yet what you need, that is also a reasonable place to start.
The number reaches the engineering team, not a call centre.
One page gathers the routes we actually answer: a direct phone line to the team, a mailbox that accepts a paragraph or a full technical document, and an enquiry form you can fill at any hour.
Whichever way you use, an engineer reads it. Enquiries that arrive with a timeline or a short description of the problem usually get a faster and more useful reply than a one-line message.
Reach us by phone or email during working hours, or send an enquiry whenever it suits you. All three go to the same team, so nothing is lost between inboxes.
Direct line
Call +44 20 7474 1143 during UK business hours. The number reaches the engineering team rather than a call centre, which means the person who answers can usually point you in the right direction on the same call.
Have the system name and the outcome you want within reach, and the call can go further than a message.
Call +44 20 7474 1143Written enquiry
Write to [email protected] with a short description of the system or the problem.
Attachments are fine. Long technical documents are welcome, but a paragraph is enough to start.
Email the teamNot in a hurry
Not ready to describe the problem yet? The resources section covers assessment, staging, and how to write a brief suppliers can price.
If something there raises a question, you can send it through without committing to a project.
Read the resourcesEnquiry form
The form on this page goes directly to the engineering team. Include the best number to reach you and one or two sentences about what you are trying to solve. If you are working against a deadline, say so, and we will respond accordingly.
Office
The Turbine Business Centre, Turbine Road, Birkenhead, Merseyside, CH41 9BA, England.
Visits are by appointment, and the office is a short walk from Birkenhead Central. Let us know in advance if you are travelling, and we will confirm the arrangements.
Working hours
Monday to Friday, 9:00 AM – 6:00 PM
No long silence and no sales sequence. An engineer reads your enquiry first, and the reply tells you plainly whether Silverbrook is a sensible fit for the work.
How we workYour enquiry reaches the engineering team rather than a sales desk, so the reply comes back with a technical read of what you have described. If the shape of the problem is unclear, that is fine — the first reply often contains a question rather than a proposal.
If it looks like a fit, we arrange a call to understand the problem properly — the system, the constraints, and the people who will use it. Bring whoever needs to be in the room; a call usually settles more than a written exchange.
From there, we scope an assessment that produces a written technical view, an approach, and a phased plan. There is no charge for the first conversation, and no obligation to go further.
The Birkenhead delivery floor
Enquiries are read where the work is done, on the same floor.
Before you write
Bring the names of the systems involved, the outcome you need, and the constraint that makes it difficult. If you do not know all three yet, say so and describe what you do know. Together they shape the assessment more than a long description does.
What helps
What waits
Still deciding
If you are not ready to talk yet, that is fine. Read the resources section, which covers assessment, staging, and how to write a brief suppliers can price. If something there raises a question, you can send it through without committing to a project.
Phone
Office
The Turbine Business Centre, Turbine Road, Birkenhead, Merseyside, CH41 9BA, England
